Terms & Conditions

About these terms

These terms govern your use of the Vitalife Clinic client portal ("the Portal") and the coaching programmes, content and services provided through it. The Portal is operated by Vitalife Clinic Ltd, registered in England and Wales (company number 16777077), registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By creating an account or using the Portal you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Portal.

Your account

• You must be at least 18 to hold an account, and the information you give us must be accurate and kept up to date.
• Your account is personal to you. Keep your password safe and tell us promptly if you believe someone else has accessed your account.
• We may suspend an account to protect you, other clients or the service, and we will tell you why unless the law prevents us.

Purchases & subscriptions

• Prices are shown in pounds sterling at checkout. Payment is taken by our payment provider, Stripe; we never see or store your card details.
• One-off purchases (for example a blood test or a paid programme) give you access to the item described at the time of purchase.
• Subscriptions renew automatically each billing period until cancelled. You can cancel any time from the Plans page; cancellation takes effect at the end of the current period and you keep access until then.
• If a payment fails we may retry it and will contact you. Continued non-payment may lead to access being paused.
• We may change subscription prices with reasonable notice; changes apply from your next billing period, and you are free to cancel before they take effect.

Cancellations & refunds

• Under the Consumer Contracts Regulations you normally have 14 days to change your mind about an online purchase. For digital content and services, that right ends early once you ask us to start providing them, which happens when you begin a programme or a test kit is dispatched.
• Blood test kits cannot be refunded once dispatched, for hygiene and safety reasons, unless faulty.
• Beyond your statutory rights, refunds are at our discretion and handled case by case: contact us or your coach and we will look at it properly. Where a refund is agreed it is returned to your original payment method.
• Nothing in these terms affects your statutory rights as a consumer.

Programme content

• Programmes, articles, audio, video and other materials in the Portal belong to Vitalife Clinic Ltd or our licensors. You may use them for your own personal, non-commercial wellbeing while you have access; you may not copy, share, sell or republish them.
• Access to a programme lasts for the period described when you join it. Event style programmes with fixed dates end on their end date; continuous programmes remain available while your access (purchase or subscription) is current.
• Some content is drafted with AI assistance and reviewed by our team before publication.
• Content you create in the Portal (journal entries, photos, wins and similar) remains yours. You give us the limited permission we need to store and display it back to you, and to those you choose to share it with, as described in the Privacy Policy.

Acceptable use

Parts of the Portal are shared spaces: group polls, wins walls and live sessions. Be kind. In particular you agree not to:

• post anything unlawful, abusive, discriminatory or intended to shame or harass another member;
• share another member's personal information or anything from a group space outside the group;
• attempt to access another person's account or data, probe or disrupt the service, or use it for any commercial purpose of your own.

Coaches may remove posts from shared spaces, and repeated or serious breaches may lead to suspension or closure of your account.

Availability

We work to keep the Portal available and reliable, but no online service is perfect: maintenance, updates and events outside our control may occasionally interrupt access. Where planned work will cause meaningful disruption we will try to give notice. We are not liable for losses caused by temporary unavailability.

Our liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.
• Subject to that, we are not liable for losses that were not foreseeable when you started using the Portal, for losses not caused by our breach of these terms, or for business losses.
• Our total liability to you in connection with the Portal is limited to the amount you have paid us in the 12 months before the event giving rise to the claim.
• You are responsible for decisions you make about your own health and lifestyle, including acting on coaching guidance, content or test results; see "Wellness coaching, not medical advice" above.

Ending your account

You can stop using the Portal at any time, and can ask us to close your account and delete your data as described in the Privacy Policy. We may close accounts that seriously or repeatedly breach these terms. If we withdraw the Portal as a whole we will give you reasonable notice, and a fair refund of anything you have paid for but not received.

General

• We may update these terms from time to time; the date at the top shows the current version, and material changes will be flagged in the Portal. Continued use after a change means you accept the updated terms.
• If any part of these terms is found unenforceable, the rest still applies. A delay in enforcing a right is not a waiver of it.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute (if you live in another part of the UK you may also use your local courts).
• Questions about these terms: contact us via vitalifeclinic.co.uk/contact or message your coach in the Portal.